Contact
Questions about HSK study, billing, press, or the app? Email admin@chinesetrainer.com or use the form. We reply in 1–3 business days.
We reply within 1–3 business days. Include your account email for billing questions.
What this inbox is for
App support, not the official HSK
We can help with accounts, study paths, and bugs in Chinese Trainer. We cannot register you for the exam, send scores, or change a test-center date. That is chinesetest.cn.
Billing and receipts
Include the email on the Stripe receipt and the last four digits of the card if you have them. We do not see full card numbers. Cancel or update a subscription from the billing portal linked in the receipt.
Press and partnerships
For interviews, tool roundups, or affiliation, write to the same address and say you are press. The press kit has the short product description and founder bio.
Before you write
How fast do you reply?
Within 1–3 business days (Spain, CET). Weekends and Spanish holidays are slower. If it is a billing outage, put “billing” in the subject so it is triaged first.
What should I include in a support message?
The account email, the page or screen (for example flashcards or tutor), the browser, and what you expected versus what happened. Screenshots help. Do not send passwords.
Can you tell me my HSK score or exam date?
No. Chinese Trainer is a study app, not a test center. Scores and dates come from the official site and your center.
Do I need an account to contact you?
No. Use the form or email. If the question is about a paid plan, include the account email so we can find the Stripe customer.